Privacy Policy
Rubicon, a product under Van Orton Recovery · Last revised: October 17, 2026
This Privacy Policy explains how Van Orton Recovery, LLC (“Van Orton,” “Rubicon,” “we,” “us”), collects, uses, and shares personal information when you use the Rubicon website and subscription service (the “Service”) for fraud involving cryptocurrency or any fiat payment method. Rubicon is a product under Van Orton Recovery, LLC. This Policy is incorporated into our Terms of Service. By using the Service you agree to this Policy.
Remote access to your computer is not required. The interactive starting-point guide runs in your browser and does not submit your selections to Rubicon. The landing page’s example case view contains illustrative data, not customer records. Your signed-in client portal displays your own case details, records, subscription information, and communications with the Rubicon team.
1. Information we collect
| Category | Examples |
|---|---|
| Account information | Your name and email address, and your account and subscription status. |
| Payment information | Processed by Stripe, our third-party payment processor. We receive limited billing details (such as your email, billing country, payment-method details made available by Stripe, subscription rate, status, and billing dates); we do not receive or store your full card number. |
| Case evidence | The information you submit to pursue recovery: transaction hashes, wallet addresses, bank account information, wire and ACH transfer confirmations, gift card numbers and receipts, mailing or courier receipts and tracking numbers, relevant bank statements, screenshots, messages and communications, receipts, the name of the platform or scam, and, where we request it, documents substantiating your ownership or identity. This may include financial and other sensitive information. |
| Communications | Emails and messages between you and the Rubicon team through the client portal. |
| Front Desk chat | The questions you type into the Front Desk chat on our website, the answers it gives, the page you were on and how you reached it, and an email address if you leave one for an analyst to reply. The chat works without an account. |
| Usage & device data | Information collected automatically when you visit the site, such as pages viewed, referring source, approximate location, browser and device type, aggregate analytics, and how you interact with our pages (such as mouse movements, clicks, scrolling, and session recordings). |
2. How we use information
- To provide the Service: trace, monitor, investigate, and pursue recovery of your assets, and prepare your case file;
- to process your subscription, billing, and refunds;
- to communicate with you, provide support, and send service and transactional messages;
- to protect the security and integrity of the Service and prevent fraud and abuse;
- to comply with legal obligations, including financial-crime, sanctions, and record-keeping requirements; and
- to maintain and improve the Service, including compiling intelligence about fraudulent addresses and scam patterns. Where we use case data to improve our fraud intelligence, we use blockchain and scam-network data (such as fraudster addresses) rather than your identity.
3. How we share information
To pursue your recovery. With your authorization (see our Terms), we share relevant information, which may include financial and transaction data, with cryptocurrency exchanges, banks, financial institutions, law enforcement, regulators, and other third parties where necessary to support recovery of your assets.
Service providers. We share information with vendors who process it on our behalf under contract, including:
- a payment processor, to process subscriptions, billing, and refunds;
- a website hosting provider, to operate and serve the site;
- analytics and advertising-measurement providers, to measure site usage, traffic sources, and the performance of our advertising;
- session-replay and product-analytics providers, to understand how the site is used and improve it;
- customer-support providers, to support communications with the Rubicon team; a third-party chat provider may be used where a chat feature is enabled;
- technology and AI service providers, to help us operate, provide, and improve the Service;
- an email delivery provider, to send account and case communications;
- blockchain-analytics providers, to trace on-chain activity, primarily using public blockchain data and addresses.
Legal and safety. We may disclose information to comply with law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of you, us, or others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information for money. We use analytics and advertising-measurement tools, which some state privacy laws may treat as “sharing” for advertising; you can limit this through your browser cookie controls and the opt-outs described below.
4. Cookies and analytics
We use cookies and similar technologies to operate the site, secure checkout, measure usage, support any enabled chat features, and measure and improve our advertising. For usage measurement we use privacy-friendly web analytics along with third-party analytics and session-replay tools that record interactions such as pages viewed, clicks, scrolling, and navigation to help us improve the site; typed form input is masked in Microsoft Clarity session replay. Information you submit to Rubicon through those forms is still collected and used to provide the Service as described in this Policy. These providers and our advertising-measurement tools may set cookies to measure conversions and improve ad delivery. You can control cookies through your browser settings and, where a provider offers one, use its opt-out.
5. Data retention
We retain personal information for as long as your account is active and as needed to provide the Service, and afterward as required to comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements. Case records may be retained where necessary to support ongoing or potential recovery and law-enforcement matters. Deleting uploaded records through your client portal removes those uploads. It does not necessarily erase information already extracted for your investigation, case reports, billing records, or information subject to legal retention. Front Desk chat conversations are kept so the Rubicon team can follow up on them and improve the answers, until you ask us to delete them. To request deletion of your personal information more broadly, contact us as described in Section 7. When information is no longer needed, we delete or de-identify it.
6. Security
We use industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, and communications sent over the internet carry inherent risk; we cannot guarantee absolute security.
7. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses. California residents have rights under the CCPA/CPRA, including the rights to know, delete, correct, and not be discriminated against for exercising these rights. To make a request, email hello@vanortonrecovery.com; we will verify your identity before responding. Some information may be retained where an exception applies (for example, ongoing recovery efforts or legal obligations). You can manage or cancel your subscription through Membership in your client portal (Billing on mobile), as described in our Terms. Cancellation stops future subscription renewals; it does not automatically delete your account or case information. Requests to delete personal information are handled separately, subject to applicable retention requirements.
8. Children
The Service is intended only for adults 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18.
9. United States
The Service is offered to United States residents or citizens, and information is processed in the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local law.
10. Changes to this Policy
We may update this Policy from time to time; material changes take effect on the date posted, shown as the “Last revised” date above. Your continued use of the Service after an update constitutes acceptance.
11. Contact
Van Orton Recovery, LLC
169 Madison Ave, STE 49282, New York, NY 10016, United States
hello@vanortonrecovery.com
Genuine communications from us are sent only from addresses ending in @vanortonrecovery.com or @rubicon.vanortonrecovery.com. We will never ask for your wallet seed phrase, private keys, or passwords.