.customer-surface{--rc-paper:#f3f1ec;--rc-surface:#fffefa;--rc-soft:#e8e5de;--rc-ink:#121519;--rc-muted:#4e555e;--rc-line:rgba(18,21,25,.18);--rc-blue:#1546e6;--rc-red:#c93b2b;--rc-success:#187052;--rc-warning:#875900;--rc-danger:#b42318;--rc-purple:#6941c6;--rc-sans:Manrope,system-ui,sans-serif;--rc-font:Manrope;--rc-mono:"DM Mono",ui-monospace,monospace;--rc-radius:4px;background:var(--rc-paper);color:var(--rc-ink);font-family:var(--rc-sans);min-height:100dvh;line-height:1.6}.customer-surface,.customer-surface *{box-sizing:border-box}.customer-surface h1,.customer-surface h2,.customer-surface h3{font-family:var(--rc-sans);letter-spacing:-.045em;color:var(--rc-ink)}.customer-surface h1{text-wrap:balance}.customer-surface p{line-height:1.65}.customer-surface a{text-underline-offset:4px}.customer-surface :where(button,input,select,textarea){font-family:var(--rc-sans)}.customer-surface .rbn-cta,.customer-surface button{min-height:44px;border-radius:var(--rc-radius);font-weight:700}.customer-surface :where(button,a,input,select,textarea,summary):focus-visible{outline:3px solid var(--rc-blue);outline-offset:3px}.customer-surface button:disabled{cursor:not-allowed;opacity:.55}.customer-surface .rbn-field{background:var(--rc-surface);border:1px solid #92958f;border-radius:var(--rc-radius);color:var(--rc-ink);font:500 1rem/1.5 var(--rc-sans);padding:12px 14px;min-height:48px;width:100%}.customer-surface .rbn-field::placeholder{color:#626971;opacity:1}.customer-surface .rbn-field:focus{border-color:var(--rc-blue);box-shadow:none}.customer-surface textarea.rbn-field{min-height:104px}.customer-surface label{line-height:1.5}.customer-surface input[type=checkbox],.customer-surface input[type=radio]{accent-color:var(--rc-blue)}.rc-header{max-width:1280px;margin:auto;min-height:88px;padding:16px clamp(20px,4vw,48px);display:flex;justify-content:space-between;align-items:center;gap:20px;border-bottom:1px solid var(--rc-line)}.rc-brand{display:inline-flex;align-items:center;gap:12px;color:var(--rc-ink);font-size:20px;font-weight:800;text-decoration:none;flex-shrink:0}.rc-mark{display:grid;place-items:center;width:36px;height:36px;border-radius:4px;background:var(--rc-ink);color:var(--rc-surface);font-size:17px}.rc-brand small{display:block;font:400 11px/1.4 var(--rc-mono);color:var(--rc-muted);margin-top:2px}.rc-footer nav,.rc-header nav{display:flex;align-items:center;gap:20px}.rc-footer a,.rc-header nav a{display:inline-flex;align-items:center;min-height:44px;color:var(--rc-ink);font-size:14px;font-weight:700;text-decoration:none}.rc-footer a:hover,.rc-header nav a:hover{text-decoration:underline}.rc-header button{color:var(--rc-ink)!important;border-color:var(--rc-line)!important;background:transparent!important;padding:8px 14px!important}.rc-footer{max-width:1280px;margin:auto;padding:20px clamp(20px,4vw,48px);border-top:1px solid var(--rc-line);display:flex;align-items:center;justify-content:space-between;gap:16px;color:var(--rc-muted);font-size:13px}.rc-skip{position:fixed;top:8px;left:8px;z-index:1000;transform:translateY(-150%);padding:12px 16px;color:#fff;background:var(--rc-ink)}.rc-skip:focus{transform:none}.customer-surface #customer-main{min-height:calc(100dvh - 180px)}.customer-surface .rc-form-page{min-height:0!important;background:transparent!important;padding:clamp(40px,6vw,80px) 24px!important}.customer-surface .rc-form-card{width:100%;max-width:520px!important;padding:clamp(24px,4vw,40px)!important;border:1px solid var(--rc-ink)!important;border-radius:4px!important;box-shadow:7px 7px 0 var(--rc-blue)!important}.customer-surface .rc-form-card h1{font-size:clamp(28px,6vw,38px)!important;font-weight:800;line-height:1.15!important;margin-bottom:16px!important}.customer-surface .rc-form-card label{font-size:14px!important;font-weight:700;color:var(--rc-ink)!important}.customer-surface .rc-form-card form{margin-top:24px}.customer-surface .rc-form-card .rbn-cta{font-size:16px!important;padding:14px 20px!important}.customer-surface .rc-eyebrow{font:500 12px/1.5 var(--rc-mono);letter-spacing:.08em;text-transform:uppercase;color:var(--rc-blue);margin:0 0 20px;text-align:center}.customer-surface .cd-card{background:var(--rc-surface)!important;border:1px solid var(--rc-line)!important;border-radius:4px!important}.customer-surface .cd-tab{min-height:56px;color:var(--rc-muted)!important;font-size:15px!important}.customer-surface .cd-tab.on{color:var(--rc-blue)!important;border-bottom-color:var(--rc-blue)!important}.customer-surface .rc-accountbar{max-width:1100px;margin:auto;padding:18px 20px;display:flex;justify-content:space-between;align-items:center;gap:16px}.customer-surface .rc-accountbar>div{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.customer-surface .rc-accountbar code{font:500 12px var(--rc-mono);color:var(--rc-muted);margin-left:10px}.customer-surface .rc-accountbar .rc-membership{font-size:13px;color:var(--rc-success);background:#e7f1eb;padding:7px 12px;border-radius:4px}.customer-surface .rc-accountbar .rc-avatar{display:grid;place-items:center;width:32px;height:32px;background:var(--rc-soft);font-size:13px;font-weight:800;border-radius:50%}.customer-surface .cd-casegrid>*,.customer-surface .cd-grid>*,.customer-surface .cd-shell{min-width:0}.customer-surface .cd-pulse,.customer-surface .rbn-pulse{animation:none!important}.customer-surface .rc-status{font-size:14px}@media (max-width:600px){.rc-header{align-items:flex-start;gap:12px;padding:14px 20px}.rc-header nav{flex-wrap:wrap;justify-content:flex-end;gap:4px 12px}.rc-header nav a{font-size:12px}.rc-brand{font-size:18px;gap:8px}.rc-brand small{display:none}.rc-footer{align-items:flex-start;flex-direction:column;gap:4px}.customer-surface .rc-form-page{padding:32px 20px 48px!important}.customer-surface .rc-form-card{padding:24px 20px!important}.customer-surface .rc-accountbar{align-items:flex-start;flex-direction:column;gap:12px}.customer-surface .cd-shell{padding-inline:20px}.customer-surface .cd-tab{font-size:14px!important}.customer-surface .rc-form-card .rbn-field,.customer-surface .rc-form-card [style*="display: flex"]{min-width:0}}@media (prefers-reduced-motion:reduce){.customer-surface *,.customer-surface :after,.customer-surface :before{animation:none!important;transition:none!important}}.customer-surface .cd{min-height:0!important;background:var(--rc-paper)!important}.customer-surface [style*="background-image: radial-gradient"]{background-image:none!important}.customer-surface .rc-file-input{display:block;width:100%;margin:0 0 16px;font-size:14px}.customer-surface .rc-file-input::-webkit-file-upload-button{font:inherit;padding:10px 14px;margin-right:12px;background:var(--rc-surface);border:1px solid var(--rc-blue);border-radius:4px;color:var(--rc-blue);cursor:pointer}.customer-surface .rc-file-input::file-selector-button{font:inherit;padding:10px 14px;margin-right:12px;background:var(--rc-surface);border:1px solid var(--rc-blue);border-radius:4px;color:var(--rc-blue);cursor:pointer}.customer-surface .rc-message-input{font-size:16px!important;min-width:0}.customer-surface [style*="white-space: pre-wrap"]{overflow-wrap:anywhere}@media (max-width:600px){.customer-surface .cd-card{padding-left:20px!important;padding-right:20px!important}.customer-surface .rc-message-input+button{padding:9px 10px!important;font-size:12px!important}}.customer-surface .rc-preview-controls{padding:20px;max-width:1100px;margin:auto}.customer-surface .rc-preview-controls p{margin:4px 0 14px;font-size:13px;color:var(--rc-muted)}.customer-surface .rc-preview-controls nav{display:flex;gap:8px;flex-wrap:wrap}.customer-surface .rc-preview-controls button{padding:8px 12px;background:var(--rc-surface);color:var(--rc-ink);border:1px solid var(--rc-line)}.customer-surface .rc-preview-controls button[aria-pressed=true]{color:#fff;background:var(--rc-blue)}.customer-surface .rc-preview-controls label{display:block;margin-top:14px}.customer-surface .rc-preview-controls select{margin-left:8px;padding:10px;font-size:16px;background:var(--rc-surface);color:var(--rc-ink)}.customer-surface button{min-width:44px}.customer-surface .rc-form-card a{display:inline-flex;align-items:center;min-height:44px}.customer-surface .rbn-line,.customer-surface .rbn-vline{background:var(--rc-blue)}.customer-surface .rc-form-card p{font-size:14px!important}.customer-surface .rc-form-card input,.customer-surface .rc-form-card textarea{min-width:0}.customer-surface .rc-kicker{display:block;color:var(--rc-blue);font:500 11px/1.5 var(--rc-mono);letter-spacing:.1em;text-transform:uppercase}.customer-surface .rc-caption{color:var(--rc-muted);font-size:12px;line-height:1.6}.customer-surface .rc-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.customer-surface .rc-button{display:inline-flex;align-items:center;justify-content:center;gap:20px;background:var(--rc-blue);color:#fff;border:1px solid var(--rc-blue);border-radius:4px;padding:13px 20px;min-height:48px;font:700 14px/1.5 var(--rc-sans);text-decoration:none;cursor:pointer}.customer-surface .rc-button:hover{background:#123bc4;border-color:#123bc4}.customer-surface .rc-text-button{display:inline-flex;align-items:center;min-height:44px;background:none;border:0;color:var(--rc-blue);padding:8px 0;font:700 13px/1.6 var(--rc-sans);text-decoration:none;cursor:pointer;text-align:left}.customer-surface .rc-text-button:hover{text-decoration:underline}.customer-surface .rc-workspace{display:grid;grid-template-columns:190px minmax(0,1fr);max-width:1280px;margin:auto;padding:0 48px 64px;grid-gap:48px;gap:48px}.customer-surface .rc-case-nav{padding-top:34px;border-right:1px solid var(--rc-line);padding-right:24px}.customer-surface .rc-case-identity{padding:0 0 28px}.customer-surface .rc-case-identity code{display:block;margin-top:6px;font:500 12px var(--rc-mono)}.customer-surface .rc-case-nav nav{display:grid;grid-gap:4px;gap:4px}.customer-surface .rc-case-nav nav button{display:flex;align-items:center;gap:10px;width:100%;padding:12px 10px;text-align:left;border:0;background:none;color:var(--rc-muted);font:700 13px/1.5 var(--rc-sans);cursor:pointer}.customer-surface .rc-case-nav nav button[aria-pressed=true]{background:#e4e9fd;color:var(--rc-blue)}.customer-surface .rc-count{display:inline-grid;place-items:center;min-width:19px;height:19px;margin-left:auto;background:var(--rc-blue);color:#fff;border-radius:50%;font-size:10px}.customer-surface .rc-nav-note{font-size:11px;padding-top:28px;color:var(--rc-success)}.customer-surface .rc-nav-note p{color:var(--rc-muted);font-size:12px}.customer-surface .rc-status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--rc-success);flex:none;margin-right:7px}.customer-surface .rc-case-content{min-width:0;padding-top:32px}.customer-surface .rc-page-intro{margin-bottom:28px}.customer-surface .rc-page-intro h1{font-size:clamp(30px,3.5vw,44px);line-height:1.15;margin:12px 0;max-width:20ch}.customer-surface .rc-page-intro p{margin:0;color:var(--rc-muted);font-size:14px;max-width:58ch}.customer-surface .rc-recovery-hero{display:grid;grid-template-columns:minmax(0,1fr) 220px;background:var(--rc-blue);color:#fff;border-radius:4px;margin-bottom:24px}.customer-surface .rc-hero-main{padding:32px}.customer-surface .rc-recovery-hero .rc-kicker{color:#fff;opacity:.85}.customer-surface .rc-recovery-hero h2{color:#fff;font-size:clamp(28px,3vw,36px);line-height:1.18;margin:12px 0;max-width:15ch}.customer-surface .rc-recovery-hero p{font-size:14px;margin:0;max-width:38ch}.customer-surface .rc-hero-status{display:inline-flex;align-items:center;font-size:11px;margin-top:22px;border:1px solid #ffffff70;border-radius:4px;padding:7px 10px}.customer-surface .rc-hero-status .rc-status-dot{background:#fff}.customer-surface .rc-hero-trail{border-left:1px solid #ffffff40;padding:32px 24px;display:flex;flex-direction:column;justify-content:space-between;gap:28px}.customer-surface .rc-trail-path{display:flex;align-items:center}.customer-surface .rc-trail-path span{border:1px solid #ffffff70;width:32px;height:32px;border-radius:50%;display:grid;place-items:center;font:400 10px var(--rc-mono);flex:none}.customer-surface .rc-trail-path i{height:1px;flex:1 1;background:#ffffff90}.customer-surface .rc-hero-trail p{font-size:17px;line-height:1.6;font-weight:600}.customer-surface .rc-action-notice{display:flex;justify-content:space-between;gap:24px;align-items:center;background:#fffefa;border:1px solid var(--rc-ink);border-left:4px solid var(--rc-red);border-radius:4px;padding:22px 24px;margin-bottom:24px;color:var(--rc-ink);text-decoration:none}.customer-surface .rc-action-notice .rc-kicker{color:var(--rc-red)}.customer-surface .rc-action-notice h2{font-size:19px;letter-spacing:-.02em;margin:6px 0;line-height:1.3}.customer-surface .rc-action-notice p{font-size:13px;color:var(--rc-muted);margin:0}.customer-surface .rc-action-notice .rc-button{flex-shrink:0;font-size:12px;padding:11px 14px;gap:12px}.customer-surface .rc-action-notice.is-compact{padding:16px 20px}.customer-surface .rc-quiet-note{font-size:12px;color:var(--rc-muted);margin:0 0 28px;display:flex;align-items:center}.customer-surface .rc-next-step{background:var(--rc-surface);border:1px solid var(--rc-line);padding:24px;margin-bottom:24px}.customer-surface .rc-next-step h2{margin:8px 0;font-size:24px}.customer-surface .rc-next-step p{font-size:14px;color:var(--rc-muted)}.customer-surface .rc-overview-grid{display:grid;grid-template-columns:minmax(0,1fr) 260px;grid-gap:32px;gap:32px}.customer-surface .rc-section-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.customer-surface .rc-section-heading time{font:400 10px var(--rc-mono);color:var(--rc-muted);white-space:nowrap}.customer-surface .rc-update{border-top:1px solid var(--rc-ink);padding:24px 0}.customer-surface .rc-update blockquote{font-size:19px;line-height:1.65;margin:0 0 12px;letter-spacing:-.025em;overflow-wrap:anywhere;white-space:pre-wrap}.customer-surface .rc-findings{border-top:1px solid var(--rc-line);padding:24px 0}.customer-surface .rc-findings h2{font-size:23px;line-height:1.3;margin:10px 0}.customer-surface .rc-findings p{font-size:14px;color:var(--rc-muted)}.customer-surface .rc-badge{display:inline-block;padding:7px 10px;border:1px solid var(--rc-line);border-radius:4px;font-size:11px;color:var(--rc-success);background:#edf3ee}.customer-surface .rc-monitoring{display:flex;align-items:flex-start;gap:8px;border-top:1px solid var(--rc-line);padding-top:24px}.customer-surface .rc-monitoring>.rc-status-dot{margin-top:9px}.customer-surface .rc-monitoring h3{font-size:16px;margin:0 0 8px}.customer-surface .rc-monitoring p{color:var(--rc-muted);font-size:13px;margin:0}.customer-surface .rc-case-snapshot{background:var(--rc-soft);border-radius:4px;padding:22px}.customer-surface .rc-case-snapshot dl{margin:8px 0 0}.customer-surface .rc-case-snapshot dl div{padding:14px 0;border-bottom:1px solid var(--rc-line)}.customer-surface dt{color:var(--rc-muted);font-size:12px}.customer-surface dd{margin:4px 0 0;font-size:17px;font-weight:700;overflow-wrap:anywhere}.customer-surface .rc-journey{border-top:1px solid var(--rc-line);border-bottom:1px solid var(--rc-line);margin:24px 0;padding:0 2px}.customer-surface .rc-journey summary{cursor:pointer;padding:16px 0;font-size:13px;font-weight:700}.customer-surface .rc-journey ol{list-style:none;padding:0;margin:0}.customer-surface .rc-journey li{display:flex;gap:12px;margin:0 0 18px;color:var(--rc-muted)}.customer-surface .rc-journey li>span{font:400 11px var(--rc-mono);width:27px;height:27px;border:1px solid var(--rc-line);border-radius:50%;display:grid;place-items:center;flex:none}.customer-surface .rc-journey strong{font-size:12px}.customer-surface .rc-journey li p{font-size:11px;margin:5px 0 0}.customer-surface .rc-journey .is-current{color:var(--rc-blue)}.customer-surface .rc-journey .is-current>span,.customer-surface .rc-journey .is-done>span{background:var(--rc-blue);color:#fff;border-color:var(--rc-blue)}.customer-surface .rc-team-mark{background:var(--rc-ink);color:#fff;width:32px;height:32px;display:grid;place-items:center;flex:none;border-radius:4px;font-size:14px;font-weight:800}.customer-surface .rc-team-note h3{font-size:16px;margin:12px 0 8px}.customer-surface .rc-team-note p{font-size:13px;color:var(--rc-muted);margin:0}.customer-surface .rc-panel{background:var(--rc-surface);border:1px solid var(--rc-line);border-radius:4px;padding:28px;min-width:0}.customer-surface .rc-records-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:24px;gap:24px}.customer-surface .rc-record-facts{display:grid;grid-template-columns:1fr 1fr;grid-gap:20px;gap:20px;margin:0 0 28px}.customer-surface .rc-story h2{font-size:19px;margin:20px 0 10px}.customer-surface .rc-preserve-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;color:var(--rc-muted)}.customer-surface .rc-file-list{list-style:none;padding:0;margin:0;max-height:320px;overflow-y:auto}.customer-surface .rc-file-list li{display:flex;gap:12px;align-items:center;padding:14px 0;border-bottom:1px solid var(--rc-line)}.customer-surface .rc-file-kind{display:grid;place-items:center;font:500 10px var(--rc-mono);color:var(--rc-blue);border:1px solid var(--rc-line);background:#e9edfd;width:38px;height:44px;flex:none;border-radius:3px}.customer-surface .rc-file-list li>div{min-width:0;flex:1 1}.customer-surface .rc-file-list strong{display:block;font-size:13px;overflow-wrap:anywhere}.customer-surface .rc-file-list li div>span{display:block;font-size:11px;color:var(--rc-muted);margin-top:3px}.customer-surface .rc-file-check{color:var(--rc-success);font-size:14px}.customer-surface .rc-empty-records{padding:16px 0}.customer-surface .rc-empty-records>span{font-size:30px;color:var(--rc-blue)}.customer-surface .rc-empty-records h3{font-size:18px}.customer-surface .rc-empty-records p{font-size:13px;color:var(--rc-muted)}.customer-surface .rc-add-records{margin-top:24px;background:var(--rc-surface);border:1px solid var(--rc-ink);border-radius:4px}.customer-surface .rc-add-records>summary{list-style:none;display:flex;justify-content:space-between;align-items:center;padding:22px 28px;cursor:pointer;font-size:17px;font-weight:700;gap:16px}.customer-surface .rc-add-records summary::-webkit-details-marker{display:none}.customer-surface .rc-add-records[open]>summary{border-bottom:1px solid var(--rc-line)}.customer-surface .rc-add-records-body{padding:28px;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.5fr);grid-gap:40px;gap:40px}.customer-surface .rc-add-records-body h2{font-size:24px;margin:0 0 10px}.customer-surface .rc-add-records-body p{color:var(--rc-muted);font-size:13px}.customer-surface .rc-data-controls{margin-top:28px;color:var(--rc-muted);font-size:12px}.customer-surface .rc-data-controls summary{cursor:pointer;min-height:44px;display:flex;align-items:center;text-decoration:underline}.customer-surface .rc-conversation{background:var(--rc-surface);border:1px solid var(--rc-line);border-radius:4px;overflow:hidden}.customer-surface .rc-conversation>header{display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--rc-line);padding:24px 28px}.customer-surface .rc-conversation h2{font-size:17px;margin:0 0 4px}.customer-surface .rc-conversation header p{font-size:12px;color:var(--rc-muted);margin:0}.customer-surface .rc-message-history{padding:28px;min-height:200px;max-height:440px;overflow-y:auto}.customer-surface .rc-message{padding:18px 20px;border-left:3px solid var(--rc-blue);background:#edf0fd;margin:0 0 16px;border-radius:0 4px 4px 0}.customer-surface .rc-message.is-yours{background:var(--rc-paper);border-color:var(--rc-muted);margin-left:32px}.customer-surface .rc-message-byline{display:flex;align-items:baseline;justify-content:space-between;gap:12px;flex-wrap:wrap}.customer-surface .rc-message-byline strong{color:var(--rc-blue);font-size:12px}.customer-surface .rc-message.is-yours strong{color:var(--rc-ink)}.customer-surface .rc-message-byline time{color:var(--rc-muted);font:400 10px var(--rc-mono)}.customer-surface .rc-message p{font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0 0}.customer-surface .rc-message-composer{border-top:1px solid var(--rc-line);padding:24px 28px}.customer-surface .rc-message-composer 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